Don’t hesitate to reach out with the contact information below, or send a message using the form. We will endeavour to get back to you within 24 hours.

Contact details

Write to us:

  • Starling Solutions Ltd
  • Riverside
  • Market Harborough
  • Leicestershire
  • LE16 7PZ

Phone us: +44 (0)1858 322302

Email us: info@starlingsolutions.co.uk

Send us a message

About us

Starling was founded to drive continual improvement and quality whilst solving a number of the problems associated with manually controlled work instructions. With our roots in manufacturing we understand the problems that can result from manually controlled work instructions and Standard Operating Procedures (SOPs). We understand that keeping track of so much paperwork and ensuring only the most up-to-date versions are used is a time consuming, non-productive and often frustrating task – not to mention the associated risk of non-compliance.

We have engineered a software solution that streamlines the whole process of creating electronic work instructions enabling you to go paperless. Starling provides a complete package for managing your work instructions, standard operating procedures and training in one place.

Starling is particularly designed for companies operating a quality management system such as ISO 9001, IATF 16949, ISO 13485 and AS 9100. These standards require the use of work instructions for quality critical processes.

Platform

Can I include technical drawings and other documents with work instructions?

Yes you can. The facility to upload PDF and image files is included within the software. This means that if your technical drawings can be saved in a supported format (such as PDF and TIFF) then they can be included with the work instructions. This also applies to other documents you may require, such as risk assessments and control plans.

Can I link other software to Starling?

Because Starling runs in a browser links to the work instructions can be made using just a URL.

Does Starling have version control for work instructions?

Yes it does, version control is at the core of Starling. You define who approves your document, once approved you can release it to other users. Starling ensures that basic users can only see the live version.

Particulars

How long is the trial period?

The trial period is 30 days by default, but if you believe you have a valid reason to extend it then get in touch with us.

Are we tied into a long contract?

No, by default we offer a month-to-month contract which you can cancel anytime. You will be billed for the current month and no more.

Can I host Starling on my own servers?

Yes you can. We understand companies have different needs so we offer both our cloud hosted subscription service and an on premise installation. The on premise installation gives you complete control over the infrastructure. Get in touch to find out more.

Implementation

What devices is Starling compatible with?

Starling runs in a browser, as such it will run on any device with a modern web browser. If you opt for the on premise solution the Starling server must run on either a Windows or Linux server

I have hundreds of work instructions, how can I move these across to Starling?

We understand that migrating to a new system can be a costly experience, but we also understand that running two systems in parallel, such as paper and digital, can lead to mistakes. With Starling you can upload existing work instructions as PDF documents so that you can quickly get all of the information in one place.

Can I customise Starling?

There are a number of customisations available within Starling, with more customisations in pipeline. If there are areas that you would like to customise then get in touch.

Hosting

How frequently do you take backups of our data?

The data of our subscription customers is backed up every four hours. On premise customers can choose and manage their own backup schedule.

Who owns the data I put into Starling?

You own all of the data add into the system, this is enshrined in the agreement.

How secure is my data?

Your data is highly secure. Data in our cloud subscription is encrypted to 256-bit Advanced Encryption Standard (AES-256) at rest. Additionally data that is sent between you and the server uses HTTPS. Our platform has been externally tested by security consultants and is developed with security at the core.

Where is the Starling subsciption hosted?

Starling is hosted with Amazon Web Services. For more information about the security that Amazon Web Services has in place click here.
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